If you are making a complaint, we will do what we can to resolve the complaint to your satisfaction. Coming up with solutions together is good for everyone.

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If you are not satisfied with the way WATCH resolves or handles your complaint you can make a complaint by contacting the NDIS Commission via the ndiscommission.gov.au or calling 1800 677 342.

 

If you are providing a compliment or feedback like a suggestion or opportunity for improvement, we will ensure these are passed on to the relevant person, and recognition is acknowledged where applicable.

If using the online form, please view the form on the right of this page and use the scroll down arrow to start providing the information you wish to raise. If you need assistance to complete the online form, please contact WATCH on 03 9562 3796 and we can arrange for someone to help you.

 

If you prefer, you can download the Complaints, Compliments & Feedback Form. Click here and post or email to:

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WATCH Disability Services Inc.
Attn: Manager of Quality

13 Mountain Crescent
MULGRAVE VIC 3170

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Email: info@watchinc.com.au

Attn: Manager of Quality

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Participants may like to use an advocate to assist them in presenting their complaint, compliment or feedback. The advocate may be an appointed guardian or supported decision maker, a plan nominee, or family member, friend, or a representative from an advocacy organisation, such as:

• VALID - 03 9416 4003

• Action on Disability in Ethnic Communities - 1800 626 078 Toll Free

• Disability Resources Centre - 03 9671 3000

 

Please refer to VALID for a full list of Victorian Advocacy Organisations, or NDISC's Find an Advocate.
 
Other ways you may wish to help WATCH improve is by using the Suggestion Box located in our reception area.

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